Terms of Service

Effective Date: July 23, 2026
Last Updated: July 23, 2026

These Terms of Service (“Terms”) are issued by Deep Touch LLC, doing business as “Senstide” (“Senstide,” “we,” “us,” or “our”). They apply when you access or use senstide.com, purchase a Senstide product, or use any application, AI feature, remote-control function, connected device, or other service associated with Senstide.

Please read these Terms carefully before using our website or purchasing a product.

By accessing the website, creating an account, submitting an order, using an application, or using a Senstide product, you agree to these Terms and to our Privacy Policy, Shipping Policy, Refund Policy, and any other applicable rules published on the website.

If you do not agree, do not use the website or related services.

1. Company Information

The website and related services are operated by:

Deep Touch LLC, doing business as Senstide
30 N Gould St Ste R
Sheridan, WY 82801
United States

Website: senstide.com
Customer Support: senstide@gmail.com

2. Eligibility and Age Requirements

Senstide products and services are intended only for persons who:

Are at least 18 years old; or
Have reached the legal age for purchasing and using adult products in their jurisdiction;

whichever age requirement is higher.

By using the services, you represent and warrant that:

You can enter into a legally binding agreement;
Accessing, purchasing, and using the relevant products is lawful in your location;
The information you provide is accurate and complete;
You are not purchasing on behalf of a minor; and
You will not provide the product to anyone below the applicable legal age.

We may refuse, restrict, or terminate service where we reasonably believe that age or legal requirements have not been satisfied.

3. Privacy, Autonomy, and Consent

Senstide products are intended for lawful, voluntary, safe, and privacy-respecting use by adults.

Any use involving a partner, remote user, or other participant must involve persons who:

Have reached the applicable legal age;
Are fully informed;
Voluntarily consent; and
Can withdraw consent at any time.

Senstide products must not be used to monitor, coerce, harass, harm, control, or violate the privacy of another person.

4. Accounts

Certain features may require an account or the Senstide application.

You are responsible for:

Providing accurate account information;
Protecting passwords and login credentials;
Preventing unauthorized access to accounts or devices;
Keeping email and shipping details current; and
Promptly notifying us of unauthorized access.

You are responsible for activity through your account, except where applicable law provides otherwise or the unauthorized activity was not caused by you.

You may not sell, rent, transfer, or share an account without our written permission.

5. Product Information

We make reasonable efforts to present accurate product descriptions, images, colors, specifications, prices, and features.

However:

Display settings may cause color differences;
Images may include demonstrations, renderings, or pre-production designs;
Dimensions and weight may have reasonable manufacturing tolerances;
Software interfaces may change through updates;
AI, application, or third-party compatibility may change;
Packaging and accessories may vary by region.

Unless expressly stated on the product page, phones, VR devices, third-party toys, furniture, decorations, and other demonstration items shown in images are not included.

If product-page information conflicts with an order confirmation or delivered-product information, the final order confirmation and delivered-product information will control, without limiting mandatory consumer rights.

6. Pre-Production Products, Pre-Orders, and Kickstarter

Some Senstide R1 content may concern products that are in development, pre-production, available for pre-order, offered through crowdfunding, or planned for Kickstarter.

For these products:

Images, specifications, materials, features, interfaces, and packaging may change before production;
Launch and delivery dates are reasonable estimates and not absolute guarantees;
Manufacturing, certification, supply-chain, logistics, software, or regulatory issues may cause delays;
Certain features may be delivered through later software updates;
Third-party platforms, AI models, or media services may be available only in certain regions; and
The final production product may reasonably differ from prototypes, renders, and test units.

If you support a project through Kickstarter or another crowdfunding platform, payment, cancellation, refund, and delivery matters may also be governed by that platform’s terms.

Pre-orders submitted directly through our website are governed by these Terms, the order page, and the applicable cancellation and refund policies.

Material changes, inability to fulfill an order, or legally required refunds will be handled under applicable law and the relevant sales policy.

7. Order Acceptance

Submitting an order is an offer to purchase and does not by itself mean that we have accepted it.

We may reject or cancel an order if:

The product is unavailable;
Product or pricing information contains an obvious error;
Payment is not authorized;
Fraud or unauthorized activity is suspected;
We cannot serve the shipping address;
The quantity is unreasonable or appears intended for unauthorized resale;
Law, regulation, or sanctions prohibit the transaction; or
The customer violates these Terms.

An order is generally accepted when we send an order confirmation or shipping confirmation.

If we cancel a paid order, we will refund the relevant amount to the original payment method unless applicable law requires otherwise.

8. Prices, Currency, and Payment

Prices are displayed in the currency shown on the website or checkout page.

Unless expressly stated:

Prices may not include sales tax, VAT, customs duty, import tax, or government charges;
Banks or payment providers may charge currency-conversion fees;
Payments are processed through Shopify or another payment provider;
Prices may change before an order is submitted;
Discounts and promotional codes have no cash value; and
Promotions generally cannot be combined.

You agree to provide a valid, authorized payment method and authorize the payment provider to charge the amount displayed at checkout.

If an obvious pricing error occurs, we may contact you before shipment to confirm the correct price or cancel and refund the order.

9. Free Shipping and Supported Destinations

We currently offer standard shipping at zero shipping cost to:

United States;
Canada;
South Korea;
Japan;
Hong Kong;
Macau;
Taiwan;
European Union member states;
Switzerland;
Norway;
United Kingdom;
South Africa;
Singapore;
Israel;
Suriname;
El Salvador;
Paraguay;
Netherlands;
Ecuador;
Chile;
Colombia;
Dominican Republic;
Peru;
Guatemala;
Uruguay;
Mauritius;
Solomon Islands;
Guyana;
Australia; and
New Zealand.

“Free shipping” or “zero shipping cost” means that the standard shipping charge shown at checkout is zero. It does not necessarily include:

Customs duties;
VAT or consumption taxes;
Customs-clearance fees;
Remote-area surcharges;
Address-correction fees;
Redelivery fees;
Charges arising from failure to collect a parcel; or
Other charges imposed by authorities or logistics providers.

Whether such charges apply depends on the destination and the information displayed at checkout.

Free-shipping destinations, service methods, and promotional conditions may change. The shipping method and price displayed when the order is submitted will control.

10. Delivery

Delivery dates are estimates and are not absolute guarantees.

Delivery may be affected by:

Order processing;
Inventory or production schedules;
Customs inspection;
Local carriers;
Weather or natural disasters;
Incorrect addresses;
Holidays;
Strikes or transportation interruptions; and
Events outside our reasonable control.

You must provide a complete, accurate, deliverable address.

Where permitted by law, actual shipping, return, or redelivery costs may be deducted from a refund if a parcel is returned because of an incorrect address, refusal, failure to collect, or inability to contact the recipient.

Risk and title pass at the time required by applicable law. Mandatory consumer law will control where it provides different rules.

11. Customs and Import Requirements

Cross-border orders may be subject to customs, import, tax, and product-regulatory requirements in the destination.

Unless checkout expressly states that we are responsible, you may be responsible for import duty, tax, customs-clearance fees, or similar charges.

You are responsible for confirming that the product may be lawfully imported, purchased, and used. If a parcel is detained, returned, or destroyed because of local law, customs requirements, or failure to complete import obligations, refunds will be handled according to applicable law and the circumstances.

12. Cancellations, Returns, and Refunds

Order cancellations, returns, and refunds are governed by the Refund Policy published on our website.

If these Terms, our Refund Policy, and mandatory consumer law conflict, mandatory law controls.

Where permitted by law:

Shipped orders may no longer be cancellable;
Return authorization may be required;
Products must be unused, complete, and in original packaging;
An order number and proof of purchase may be required;
Customers may pay return shipping for non-defective returns;
Original shipping, customs duty, and import tax may be non-refundable; and
Damage caused by misuse, accidents, or unauthorized modifications may not qualify for refund or warranty coverage.

If you receive an incorrect, damaged, or apparently defective product, promptly contact senstide@gmail.com with your order number and supporting images or video.

13. Hygiene Restrictions on Intimate Products

Senstide products are personal and intimate products that may come into direct contact with the body.

For health and hygiene reasons, where permitted by law, a product may be ineligible for return if:

Its hygiene seal has been opened;
It has been used, tested, or placed in contact with the body;
It shows bodily fluid, stains, odors, or other evidence of use; or
It has been disassembled, washed, repaired, or modified without authorization.

These restrictions do not apply where a product is defective or applicable law provides otherwise.

The statutory withdrawal right in the European Union and certain other jurisdictions may contain an exception for sealed goods that are not suitable for return for health or hygiene reasons once unsealed. We do not exclude any non-waivable consumer right.

14. Product Use and Safety

Read all packaging, instructions, warnings, and in-app guidance before use.

You agree to:

Use the product only for its intended purpose;
Inspect it for damage before use;
Follow cleaning, charging, storage, and maintenance instructions;
Stop using a cracked, deformed, overheating, damaged, or uncleanable product;
Avoid incompatible chargers, attachments, or cleaning chemicals;
Avoid unauthorized disassembly, repair, or modification;
Avoid situations where the device could cause harm or could not be stopped immediately; and
Stop immediately if you experience pain, irritation, bleeding, numbness, or other significant discomfort.

Seek qualified medical advice where appropriate.

Water-resistance ratings apply only under the stated conditions. IP66 does not ordinarily mean that a product may be submerged, used underwater, or exposed to high-pressure water. Follow the final product instructions.

15. Not a Medical Device or Medical Advice

Unless expressly stated and supported by applicable regulatory authorization, Senstide products are not medical devices.

Website, application, AI-character, blog, and other content is provided for general information, product experience, or entertainment and does not constitute:

Medical advice;
Diagnosis or treatment;
Mental-health advice;
Fertility or contraception advice;
Professional sexual-health advice; or
Emergency assistance.

Do not substitute a Senstide product for professional medical judgment. If you have a medical condition, are pregnant, recently had surgery, use an implanted medical device, or have concerns about use, consult a qualified healthcare professional first.

16. AI Features

Certain Senstide services may provide character interaction, memory, generated content, media analysis, or device control using proprietary or third-party AI models.

You understand that:

AI output may be inaccurate, incomplete, or unsuitable;
AI characters are not real people and do not possess consciousness, emotions, or professional qualifications;
AI output is not medical, legal, psychological, or other professional advice;
AI features may be unavailable because of network, provider, region, version, or maintenance limitations;
Certain features may require a subscription, third-party account, or software update; and
Supported AI models and features may change.

Use your own judgment and do not rely exclusively on AI output for decisions affecting health, safety, finances, or legal rights.

17. Remote Control and Explicit Consent

Remote-control features may be used only after the device user actively grants permission.

Every participant must:

Be of legal age;
Expressly consent;
Understand the actions the device may perform;
Be able to pause or revoke control at any time; and
Follow applicable law.

You must not:

Control another person’s device without consent;
Obtain permission through deception, pressure, or coercion;
Circumvent stop, authorization, or safety mechanisms;
Use remote control while another person is asleep, unconscious, or unable to communicate consent; or
Use remote control to harass, injure, or threaten another person.

Consent may be withdrawn at any time. If any participant says or indicates that the activity must stop, it must stop immediately.

18. Music, Video, and Third-Party Media Synchronization

Media-synchronization features may require access to third-party media, files, or platforms.

You must ensure that:

You are authorized to access and use the content;
Your use does not infringe copyright, privacy, or other rights;
You comply with the media platform’s terms; and
You do not upload, process, or share unlawful content.

Senstide does not grant you any right to copy, distribute, or publicly use third-party media.

19. Acceptable Use

You must not use the website, product, application, or services to:

Engage in unlawful, fraudulent, or harmful conduct;
Infringe privacy, intellectual-property, or other rights;
Harass, threaten, coerce, or engage in non-consensual conduct;
Engage in or facilitate sexual interactions involving minors;
Distribute malware or destructive code;
Gain unauthorized access to accounts, devices, servers, or networks;
Reverse engineer or bypass security restrictions, except where expressly permitted by law;
Interfere with normal operation;
Conduct large-scale automated scraping;
Impersonate another person;
Use the product for commercial adult services or another use not approved in writing; or
Endanger Senstide, other users, or the public.

Violations may result in suspension or termination and may be reported to relevant authorities.

20. Intellectual Property

The website, product designs, software, applications, trademarks, logos, text, images, videos, graphics, interfaces, code, and other content are owned by Deep Touch LLC, its affiliates, or licensors.

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the services lawfully for personal purposes.

Without written permission, you may not:

Copy, modify, or distribute website content;
Use content commercially;
Remove copyright or trademark notices;
Create derivative works;
Use Senstide marks in a misleading manner;
Resell, license, or rent software; or
Copy product designs or software functions.

21. User-Submitted Content

If you submit reviews, images, videos, suggestions, or other content, you represent that:

You own it or have permission to submit it;
It does not infringe another person’s rights;
It is not unlawful, fraudulent, defamatory, or malicious; and
It does not disclose another person’s private information without consent.

Where permitted by law, you grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, translate, adapt, and promote content that you voluntarily submit for public use.

Contacting customer support does not grant us the right to publicly disclose private communications, intimate images, or sensitive materials.

22. Feedback

If you voluntarily provide ideas, suggestions, or feedback, we may use them without compensation for product improvement, research, and development.

Do not submit confidential inventions, trade secrets, or other ideas that you expect us to keep confidential unless we have signed a written confidentiality agreement.

23. Third-Party Services

The website or application may rely on or link to:

Shopify;
Payment providers;
Logistics providers;
AI model providers;
App stores;
Social platforms;
Music or video platforms;
Kickstarter or other crowdfunding platforms; and
Other third-party services.

Third-party services are controlled by their providers and governed by their own terms and privacy policies. Except where law provides otherwise, we are not responsible for their availability, content, security, or conduct.

24. Service Changes and Availability

We may:

Update the website or application;
Add, modify, or discontinue features;
Release firmware or security updates;
Suspend services for maintenance;
Change compatibility with third-party models or platforms; and
Change which features are free or paid.

We will provide reasonable notice of material changes where required by law.

We do not guarantee that online, AI, or third-party features will be permanent, uninterrupted, or error-free.

25. Warranties

Products may include a limited warranty described on the product page, packaging, or in a separate warranty policy.

Except for express written warranties and non-excludable statutory guarantees, products and services are provided “as is” and “as available.”

To the maximum extent permitted by law, we disclaim implied warranties concerning:

Merchantability;
Fitness for a particular purpose;
Non-infringement;
Continuous availability;
Accuracy of AI output;
Compatibility with every device, media source, or third-party platform; and
Achievement of a particular personal experience or result.

Nothing in these Terms excludes consumer guarantees, statutory warranties, or other rights that cannot lawfully be excluded.

26. Limitation of Liability

To the maximum extent permitted by law, Deep Touch LLC and its officers, employees, contractors, and service providers will not be liable for:

Indirect or consequential loss;
Lost profits, revenue, data, or business opportunities;
Third-party service interruptions;
Loss arising from AI output or third-party content;
Loss caused by failure to follow instructions, unauthorized modification, or misuse; or
Delay or interruption caused by events outside our reasonable control.

To the maximum extent permitted by law, our total liability arising from an order, product, or service will not exceed the amount actually paid for that order, product, or service.

These limitations do not apply to:

Liability that cannot be limited for intentional misconduct or gross negligence;
Death or personal injury where exclusion is prohibited;
Fraud or fraudulent misrepresentation; or
Liability that consumer-protection law prohibits us from limiting.

27. Indemnification

Where permitted by law, you are responsible for reasonable losses, liabilities, and costs resulting from a third-party claim arising from:

Your violation of these Terms;
Your unlawful use of a product or service;
Your infringement of another person’s rights;
Your non-consensual use of remote control; or
Unlawful or infringing content you submit.

This section does not transfer liability to consumers where such a transfer is prohibited by law.

28. Force Majeure

We are not responsible for delay or inability to perform caused by events outside our reasonable control, including:

Natural disasters;
War, terrorism, or civil unrest;
Epidemics or public-health events;
Government orders;
Customs restrictions;
Strikes;
Supply-chain disruption;
Transportation interruption;
Power, internet, or cloud-service failure; and
Major third-party platform failure.

We will take reasonable steps to reduce the impact and handle affected orders in accordance with applicable law.

29. Suspension and Termination

We may suspend or terminate an account or service if you:

Materially or repeatedly violate these Terms;
Engage in fraud, abuse, or unlawful conduct;
Endanger users, systems, or devices;
Use remote control without consent; or
Fail to pay an amount when due.

Payment, intellectual-property, limitation-of-liability, dispute, and other provisions intended by their nature to survive will remain effective after termination.

30. Governing Law and Disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-laws principles.

Without limiting mandatory consumer rights, disputes concerning these Terms may be submitted to a state or federal court with jurisdiction in Wyoming.

If you are a consumer in another country or region, you retain any non-waivable consumer rights under local law and may have the right to bring a claim before a local court or consumer-dispute body.

Before beginning formal proceedings, please contact senstide@gmail.com so that we can attempt to resolve the matter informally.

31. Changes to These Terms

We may update these Terms to reflect changes in products, services, technology, business, or law.

Updated Terms will be posted on the website with a new “Last Updated” date. Material changes will be communicated through the website, email, or another reasonable method where required.

Changes will not retroactively reduce rights that apply to a completed order.

32. Severability

If a provision is found invalid, unlawful, or unenforceable, the remaining provisions remain effective.

The invalid provision will be adjusted, where legally possible, to reflect its original purpose as closely as possible.

33. No Waiver

Failure to immediately enforce a right under these Terms does not waive that right.

Addressing one violation does not waive our rights concerning a later violation.

34. Entire Agreement

These Terms, together with the Privacy Policy, Refund Policy, Shipping Policy, order confirmation, and applicable product-page terms, form the entire agreement concerning the service and purchase.

If the documents conflict:

Mandatory law controls;
Express terms for a specific order or promotion control over general terms; and
The Refund Policy, Shipping Policy, and these Terms then apply in that order.

35. Contact Us

For questions concerning these Terms, an order, product, or service, contact: