Return & Refund Policy

This policy applies to purchases made directly from senstide.com.

1. Cancellations Before Shipment

You may cancel an order before it is shipped and receive a full refund of the amounts paid for the cancelled items, including any deposit or remaining balance already paid.

To cancel, email support@senstide.com with your order number and the email address used at checkout. Your request must reach us before the order is handed to the shipping carrier. 

2. Returns After Shipment

Once an order has been handed to the carrier, we may be unable to stop or recall the parcel.

Change-of-mind returns after shipment are accepted where required by applicable law or expressly offered in the terms provided before purchase.

Please contact support@senstide.com for return instructions and the correct return address. Contacting us for instructions does not make your statutory rights dependent on our approval.

3. Sealed Products

Where permitted by applicable law, goods sealed for genuine health protection or hygiene reasons may be ineligible for change-of-mind returns once unsealed after delivery.

This restriction does not affect rights relating to defective, damaged, incorrectly supplied, or misdescribed goods.

4. Product or Delivery Problems

If your order is damaged, defective, incorrect, or has not arrived, email support@senstide.com with your order number and a description of the issue.

We may request reasonable supporting information to help resolve the matter. We will provide the repair, replacement, refund, or other remedy required by applicable law.

5. Pre-Orders and Delays

Estimated shipping schedules are provided on the relevant product page or in your order information.

If we cannot meet an announced shipping schedule, we will notify affected customers, explain the delay, and provide an updated estimate where reasonably available. Customers may cancel unshipped items for a full refund. We will obtain any additional consent required by applicable law.

If we cancel an order or cannot supply the items ordered, we will refund the amounts paid for the unshipped items and any associated charges that must be refunded.

6. Refund Processing

Refunds are issued to the original payment method unless otherwise agreed or required by law.

For a valid pre-shipment cancellation, we will issue the refund within 7 business days after receiving your cancellation request, or sooner where required by law. Your payment provider may require additional time to display the credit.

Other refunds will be processed within the applicable legal deadlines. Any lawful deductions or return shipping responsibilities will be explained before the return proceeds.

7. Applicable Consumer Rights

This policy is subject to the mandatory consumer protection laws applicable to your purchase. Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded or limited.

Contact: support@senstide.com