Privacy Policy

Deep Touch LLC, doing business as Senstide (“we,” “us,” or “our”), operates senstide.com and is responsible for the personal information it handles as described in this Privacy Policy.

This policy explains how we collect, use, and disclose personal information in connection with our website, online store, and related customer communications.

1. Information We Collect

Depending on your interactions with us, we collect:

  • Contact and delivery details, such as your name, email address, telephone number, and billing and shipping addresses.

  • Order, transaction, payment status, and account information.

  • Information you provide in enquiries, feedback, and customer support communications.

  • Device and website usage information, such as IP address, browser details, cookie identifiers, pages visited, and interactions with our website and advertising.

  • Communication preferences and privacy choices.

We obtain information directly from you, automatically through cookies and similar technologies, and from service providers and advertising partners involved in operating our store and marketing.

Payments are processed by payment service providers. The payment information available to us depends on the provider and payment method.

2. How We Use Information

We use personal information to:

  • Process orders and payments, arrange delivery, and provide customer and after-sales support.

  • Operate, maintain, and improve our website and services.

  • Send order updates and respond to enquiries.

  • Provide marketing communications, measure advertising, and deliver relevant advertisements, subject to applicable law and your choices.

  • Prevent fraud, protect security, maintain records, and meet legal obligations.

Where a legal basis is required, we rely on performance of our contract with you for orders and related services; our legitimate interests in operating, improving, and protecting our business, subject to your rights; consent for activities that require it; and compliance with legal obligations.

Providing information needed to process an order is necessary for that service. Without it, we may be unable to complete your purchase.

3. Sharing Information

We share relevant information with Shopify and service providers that support hosting, payments, shipping, customer support, communications, analytics, and security.

We also share information with advertising partners for campaign measurement and relevant advertising, subject to applicable law and your privacy choices.

Information may be disclosed where required by law, to protect legal rights and security, with your authorization, or in connection with a business transfer such as a merger or acquisition.

Recipients process information according to their roles, applicable agreements, and legal obligations. Some providers handle certain information independently under their own privacy policies.

4. Cookies and Advertising Choices

We use cookies and similar technologies for essential website functions, preferences, analytics, and advertising. These technologies may collect device identifiers and information about browsing, advertising interactions, and transactions.

Where required by law, non-essential tracking depends on your consent. You can manage or withdraw consent through the cookie controls available on our website. Browser settings can also manage cookies, although they may affect website functions and do not control every form of data sharing.

Certain disclosures to advertising partners may be treated as a “sale,” “sharing,” or use for “targeted advertising” under applicable privacy laws.

Where applicable, you can opt out through our Your Privacy Choices page, or contact us for assistance. We recognize supported opt-out preference signals, including Global Privacy Control, where required by law. Browser-based choices generally apply to the browser or device used.

You can unsubscribe from marketing emails through the link in each message or by contacting us. Necessary order and service communications may continue.

5. Shopify

Our store is hosted on Shopify, which processes personal information to provide and operate our store and related services.

Where Shopify enhanced services are enabled, Shopify may also process information about your interactions with our store together with information about your interactions with other merchants and with Shopify to provide services that protect, improve, and support our business, including personalization and advertising-related services.

Information is shared with Shopify and relevant service providers, which may be located in other countries. For certain enhanced services, Shopify is responsible for the relevant processing and related privacy requests.

For more information, see Shopify's Consumer Privacy Policy and the Shopify Privacy Portal.

6. Retention and Security

We retain personal information for as long as reasonably necessary to provide services, manage our relationship with you, resolve disputes, and meet legal and recordkeeping requirements. Retention depends on the information involved, outstanding transactions or requests, and applicable obligations.

We use reasonable technical and organizational measures to protect personal information. No method of electronic transmission or storage is completely secure.

7. International Transfers

We and our service providers may process information outside your country of residence, where privacy laws may differ.

Where required, international transfers are subject to legally recognized safeguards, such as adequacy decisions or approved contractual protections. Contact us for information about applicable safeguards or how to obtain a copy.

8. Your Rights

Depending on applicable law, you may have rights to access, correct, delete, or receive a portable copy of your information; restrict certain processing; withdraw consent; and opt out of certain advertising-related uses.

You may also have the right to object to processing based on legitimate interests and to processing for direct marketing.

To exercise your rights, email support@senstide.com. Where applicable, an authorized agent may act on your behalf. We may request proportionate information to verify identity or authority and will respond within the legally required timeframe.

Rights are subject to applicable conditions and exceptions, including legal recordkeeping requirements. Withdrawing consent does not affect processing lawfully carried out before withdrawal.

You may contact us to appeal our response where applicable and may complain to your local privacy or data protection authority. We will not discriminate against you for exercising rights protected by law.

9. Children

Our store is intended for individuals aged 18 or older. We do not knowingly collect personal information from anyone under 18. If you believe such information has been provided to us, please contact us so we can investigate and take appropriate action.

10. Third-Party Links and Policy Updates

Third-party websites and services have their own privacy practices. Please review their privacy notices when using them.

We may update this policy as our practices or legal requirements change. The updated version will show a revised date. We will provide additional notice or obtain consent where required by law.

11. Contact Us

For privacy questions or requests, contact:

Deep Touch LLC, doing business as Senstide
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: support@senstide.com