Privacy Policy

Effective Date: July 23, 2026
Last Updated: July 23, 2026

This Privacy Policy explains how Deep Touch LLC, doing business as “Senstide” (“Senstide,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects personal information when you visit senstide.com, purchase our products, subscribe to marketing communications, contact us, or use applications, connected devices, and other services associated with Senstide products.

By using our website or related services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope

This Privacy Policy applies to:

  • The Senstide website and online store;

  • Shopping and checkout services provided through Shopify;

  • Senstide accounts, customer support, and marketing services;

  • Applications and connected devices associated with Senstide products;

  • AI characters, remote control, media synchronization, and other interactive features; and

  • Other services that expressly link to this Privacy Policy.

This Policy applies to customers in the countries and regions where we currently offer sales or shipping, including the United States, Canada, the United Kingdom, European Union member states, Switzerland, Norway, Japan, South Korea, Singapore, Australia, New Zealand, Hong Kong, Macau, Taiwan, and other supported destinations.

Third-party websites, platforms, and applications have their own privacy practices. This Policy does not apply when a third party independently determines how your personal information is processed.

2. Personal Information We Collect

Depending on how you interact with our services, we may collect the following categories of personal information.

2.1 Identity and Contact Information

This may include:

  • Name;

  • Email address;

  • Telephone number;

  • Billing and shipping addresses;

  • Country or region;

  • Account username and login information; and

  • Other contact information you voluntarily provide.

2.2 Order and Transaction Information

This may include:

  • Products purchased;

  • Order number;

  • Transaction amount;

  • Discounts and promotions;

  • Shipping status;

  • Return, refund, and warranty records; and

  • Communications relating to your order.

Complete payment card details are generally processed directly by Shopify Payments, card networks, or other payment providers. We do not ordinarily retain complete payment card information except where legally permitted or necessary to complete a transaction.

2.3 Device and Technical Information

When you access our website or related services, we may automatically collect:

  • IP address;

  • Browser type and version;

  • Device type and operating system;

  • Device identifiers;

  • Language, country, or approximate location;

  • Access time and pages viewed;

  • Referring website;

  • Information generated by cookies, pixels, and similar technologies; and

  • Website or application performance and error logs.

2.4 Customer Support Information

When you contact us, we may collect:

  • Email and chat communications;

  • Complaints, questions, and support requests;

  • Images, videos, or attachments you submit; and

  • Order or identity verification information needed to address your request.

Please do not send identity documents, complete payment card numbers, passwords, or unnecessary highly sensitive information through ordinary email.

2.5 Marketing and Preference Information

This may include:

  • Email subscription status;

  • Marketing preferences;

  • Products or features of interest;

  • Promotion participation; and

  • Responses to surveys, research, or product testing.

2.6 App, AI, and Connected-Device Information

If you use a Senstide application, AI feature, or connected device, we may process, depending on the features you enable:

  • Device pairing and connection information;

  • Control modes and speed, rhythm, or intensity settings;

  • Custom AI characters, voices, stories, and preferences;

  • Conversation content and interaction history;

  • Information saved to provide personalized memory;

  • Remote-control authorization status;

  • Timing, rhythm, or media metadata required for music or video synchronization; and

  • Device firmware, operating status, diagnostics, and fault information.

We seek to minimize the collection of information concerning intimate experiences. Unless necessary to provide a feature you intentionally enable, perform a contract, maintain safety, or comply with your explicit consent, we will not require information concerning your health, sex life, or sexual orientation.

Where a feature requires access to Bluetooth, a microphone, camera, media files, photo library, or another device permission, we will request authorization through the application or operating system. You may withdraw permissions through your device settings, although doing so may prevent certain features from functioning.

3. Sources of Personal Information

We may obtain personal information from:

  • Information you provide directly;

  • Information generated when you use our website, applications, or devices;

  • Shopify, payment providers, logistics providers, and customer-support providers;

  • Advertising, analytics, and marketing partners;

  • Third-party platforms or services you authorize us to connect with; and

  • Public sources where permitted by law.

4. How We Use Personal Information

We may use personal information to:

  • Create and manage accounts;

  • Process payments, orders, shipping, returns, and refunds;

  • Provide customer support and after-sales service;

  • Connect, control, maintain, and improve Senstide devices;

  • Provide AI characters, personalized memory, remote control, and media synchronization;

  • Detect fraud, abuse, unauthorized access, and security risks;

  • Diagnose technical problems and improve our website, applications, and products;

  • Send order, account, and service communications;

  • Send marketing communications with consent or as otherwise permitted by law;

  • Analyze use of our website and services;

  • Conduct surveys, testing, research, and product development;

  • Meet tax, accounting, consumer-protection, and other legal obligations; and

  • Establish, exercise, or defend legal claims.

5. Legal Bases for Processing

Where the GDPR, UK GDPR, or similar laws apply, we rely on one or more of the following legal bases:

  • Performance of a contract: to process orders, deliver products, provide services, and respond to support requests;

  • Consent: for marketing, optional device permissions, or processing that legally requires consent;

  • Legitimate interests: to secure our services, prevent fraud, improve products, and understand business performance;

  • Legal obligations: to meet tax, accounting, regulatory, and law-enforcement requirements;

  • Protection of vital interests: where processing is necessary to protect an individual in an emergency; and

  • Legal claims: to establish, exercise, or defend our legal rights.

You may withdraw consent at any time. Withdrawal will not affect the lawfulness of processing completed before consent was withdrawn.

6. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

  • Operate the website and shopping cart;

  • Remember language, currency, and login preferences;

  • Analyze website activity;

  • Measure marketing performance;

  • Provide personalized content or advertising; and

  • Detect and prevent fraud.

Strictly necessary cookies are required for the website to function. Where required by law, we will obtain consent before using analytics, advertising, or other non-essential cookies.

You can manage your choices through our cookie-preference tool or browser settings. Disabling certain cookies may affect website functionality.

7. How We Disclose Personal Information

We may disclose necessary personal information to:

  • Shopify and ecommerce infrastructure providers;

  • Payment processors and financial institutions;

  • Warehousing, shipping, logistics, and customs providers;

  • Cloud hosting, cybersecurity, and technical-support providers;

  • Email, messaging, customer-support, and marketing providers;

  • Analytics and advertising partners;

  • Accountants, lawyers, auditors, insurers, and other professional advisers;

  • Government authorities, regulators, or law-enforcement agencies where legally required; and

  • Parties involved in a merger, financing, acquisition, restructuring, or sale of assets.

Service providers may process information only for agreed purposes and according to our instructions, except where they act as independent controllers under their own privacy policies.

We do not sell personal information for money in the conventional sense. However, certain advertising and analytics activities may be considered a “sale,” “sharing,” or targeted advertising under some U.S. state laws. Where applicable, you may opt out through our privacy-choice tool or by contacting us.

8. AI Content and Model Improvement

AI interactions may involve external AI model providers. Information necessary to generate a response or provide a requested feature—including prompts, preferences, and relevant context—may be transmitted to those providers.

We seek to limit the transmission of directly identifying information and require appropriate privacy and security protections from service providers.

We will not publicly disclose private conversation content unless we separately inform you and, where required, obtain your consent. If interaction data is used in the future to improve AI features or models, we will explain the processing and provide consent or opt-out controls where required.

Do not submit the following through AI conversations:

  • Government identification numbers;

  • Complete payment card information;

  • Account passwords;

  • Another person’s private information; or

  • Highly sensitive information that is unnecessary for the feature.

AI-generated content may not always be accurate and should not be treated as medical, psychological, legal, or other professional advice.

9. Remote Control and Authorization

Remote-control features should only be used where every participant is informed and has voluntarily agreed.

Control permission must be actively granted by the device user and should be capable of being paused, revoked, or terminated at any time. You must not attempt to control another person’s device or account without consent.

We may retain authorization status, connection timestamps, and necessary security logs to prevent unauthorized access, investigate misuse, and maintain system security.

10. International Data Transfers

Deep Touch LLC is located in the United States, and our service providers may operate in the United States and other countries. Your personal information may therefore be transferred outside your country of residence.

Privacy laws differ between jurisdictions. Where required, we use standard contractual clauses, data-processing agreements, adequacy decisions, or other recognized safeguards for international transfers.

11. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Policy or to meet legal obligations.

Retention periods may depend on:

  • Whether an account remains active;

  • Order, warranty, and support periods;

  • Tax, accounting, and consumer-protection obligations;

  • Fraud-prevention, security, and dispute-resolution needs;

  • Whether you withdraw consent or request deletion; and

  • Whether information has been anonymized.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely isolate it. Backup copies may remain until the applicable backup cycle expires.

12. Information Security

We use reasonable administrative, technical, and physical measures designed to protect personal information, including:

  • Access controls;

  • Encryption in transit;

  • Authentication measures;

  • Security logging and anomaly monitoring;

  • Service-provider security reviews; and

  • Confidentiality obligations for personnel and contractors.

No system can guarantee absolute security. You are responsible for protecting your password and avoiding unauthorized sharing of account or device access.

If a security incident requires notification, we will notify affected individuals and relevant regulators as required by applicable law.

13. Your Privacy Rights

Depending on your location, you may have the right to:

  • Know what information we collect, use, and disclose;

  • Request access to personal information;

  • Correct inaccurate information;

  • Request deletion;

  • Restrict or object to certain processing;

  • Receive a portable copy of your information;

  • Withdraw consent;

  • Opt out of direct marketing;

  • Opt out of the sale, sharing, or use of personal information for targeted advertising;

  • Limit certain uses of sensitive personal information;

  • Object to certain automated decisions;

  • Appeal a decision concerning a privacy request; and

  • Submit a complaint to a data-protection authority.

These rights may be subject to identity verification, legal exemptions, and retention requirements.

To submit a request, email senstide@gmail.com with “Privacy Request” in the subject line. We may request reasonable information to verify your identity and understand the scope of your request.

We will not discriminate against you for exercising a privacy right provided by applicable law.

14. EEA, United Kingdom, and Switzerland

Individuals in the European Economic Area, United Kingdom, or Switzerland may have rights of access, correction, deletion, restriction, portability, objection, and withdrawal of consent.

You may also submit a complaint to the data-protection authority in your country. Where we rely on legitimate interests, you may object based on your circumstances. You may object to direct marketing at any time.

15. U.S. State Privacy Rights

Residents of certain U.S. states may be entitled to request information concerning:

  • Categories of personal information collected;

  • Sources of that information;

  • Purposes for collecting and using it;

  • Categories of third parties receiving it; and

  • Specific information associated with the requesting individual.

Eligible residents may also request deletion or correction, or opt out of sales, sharing, targeted advertising, and certain profiling activities.

We may need to verify your identity. Where permitted, you may appoint an authorized agent to submit a request.

16. Canada and Other Jurisdictions

Individuals in Canada and other jurisdictions may have rights to access or correct personal information, withdraw consent, and submit complaints.

We will process privacy requests according to the laws applicable in the individual’s location. Where local law provides greater protection than this Policy, we will follow the applicable legal requirements.

17. Marketing Communications

You can unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting senstide@gmail.com.

Even after you unsubscribe from marketing, we may continue to send non-marketing communications concerning orders, accounts, security, product recalls, service changes, or legal matters.

18. Age Restrictions

Senstide products and services are intended only for persons who are at least 18 years old or have reached the age of legal majority in their jurisdiction, whichever is higher.

We do not knowingly collect personal information from minors. If you believe a minor has provided personal information, contact senstide@gmail.com so that we can investigate and take reasonable steps to delete it.

19. Automated Processing

We may use automated tools for fraud detection, account security, recommendations, and personalization.

Unless separately disclosed, we do not make decisions producing legal or similarly significant effects solely through automated processing. Where required by law, you may request human review or challenge an automated decision.

20. Third-Party Links

Our website may contain links to third-party websites, social platforms, payment platforms, or other services. We do not control those parties’ privacy or security practices.

Please review the applicable third-party privacy policy before submitting personal information.

21. Changes to This Policy

We may update this Policy to reflect changes in our business, technology, products, or legal obligations.

The revised Policy will be posted on our website with an updated “Last Updated” date. Where required, we will provide additional notice through the website, email, or another appropriate method.

22. Contact Us

For questions concerning this Policy, our information practices, or your privacy rights, contact:

Deep Touch LLC, doing business as Senstide
30 N Gould St Ste R
Sheridan, WY 82801
United States

Customer Support and Privacy Email: senstide@gmail.com
Website: senstide.com