Shipping Policy

Effective Date: July 23, 2026
Last Updated: July 23, 2026

This Shipping Policy applies to products purchased from Deep Touch LLC, doing business as “Senstide” (“Senstide,” “we,” “us,” or “our”), through senstide.com.

Please review your shipping address carefully and read this Policy before submitting an order.

1. Order Processing

Unless otherwise stated on the product page, in-stock orders are generally processed within 1–3 business days after successful payment.

Business days do not include:

  • Saturdays;

  • Sundays;

  • U.S. federal holidays; or

  • Public holidays observed at the applicable fulfillment location.

Processing time is the time needed to verify an order, prepare the products, and transfer the parcel to a carrier. It does not include transit time.

Processing may take longer during high order volumes, promotions, holidays, product launches, or events outside our reasonable control.

If payment, address, age eligibility, or fraud-prevention information requires verification, processing will continue after verification is completed.

2. Pre-Orders, Pre-Production, and Kickstarter Products

Pre-order, pre-production, crowdfunding, and Kickstarter-related products are not subject to the standard 1–3-business-day processing period for in-stock orders.

These products will be shipped according to the estimated schedule shown on the product page, pre-order page, crowdfunding page, or order confirmation.

Shipping schedules may be affected by:

  • Product-design changes;

  • Tooling and production testing;

  • Safety and regulatory certification;

  • Software or firmware development;

  • Material and component supply;

  • Quality inspection;

  • Customs and international logistics; and

  • Other events outside our reasonable control.

Estimated shipping dates are not absolute guarantees. If the estimated schedule changes materially, we will provide updates through the website, the email associated with the order, or another reasonable method.

Orders supported through Kickstarter or another third-party platform may also be governed by that platform’s fulfillment and shipping rules.

3. Free-Shipping Destinations

We currently provide standard shipping at zero shipping cost to:

  • United States;

  • Canada;

  • South Korea;

  • Japan;

  • Hong Kong;

  • Macau;

  • Taiwan;

  • European Union member states;

  • Switzerland;

  • Norway;

  • United Kingdom;

  • South Africa;

  • Singapore;

  • Israel;

  • Suriname;

  • El Salvador;

  • Paraguay;

  • Netherlands;

  • Ecuador;

  • Chile;

  • Colombia;

  • Dominican Republic;

  • Peru;

  • Guatemala;

  • Uruguay;

  • Mauritius;

  • Solomon Islands;

  • Guyana;

  • Australia; and

  • New Zealand.

“Free shipping” or “zero shipping cost” means that the standard shipping charge displayed at checkout is zero.

Free shipping does not necessarily include:

  • Import duties;

  • Value-added tax;

  • Goods and services tax;

  • Consumption tax;

  • Customs-clearance fees;

  • Remote-area surcharges;

  • Storage fees;

  • Address-correction charges;

  • Redelivery charges; or

  • Other charges imposed by authorities or logistics providers.

Expedited, special, or upgraded shipping selected by the customer may incur an additional charge.

Free-shipping destinations, service methods, and promotional conditions may change. The shipping method and price displayed at checkout when you submit the order will control.

4. Delivery Estimates

Delivery times depend on the destination, shipping method, customs processing, and local carrier.

An estimated delivery period may be displayed on:

  • The checkout page;

  • The order-confirmation email;

  • The shipping-confirmation email; or

  • The carrier’s tracking page.

All delivery periods are estimates and are not absolute guarantees.

International orders may be delayed by:

  • Customs inspection or clearance;

  • Incomplete import information;

  • Local holidays;

  • Flight or route changes;

  • Weather or natural disasters;

  • Peak shipping periods;

  • Strikes or public events;

  • Incorrect or incomplete addresses;

  • Local delivery disruptions; or

  • Other circumstances outside our reasonable control.

If the order is required for a particular date, event, or gift, please allow sufficient time. We cannot guarantee delivery by a specific date unless we expressly provide that guarantee in writing.

5. Tracking

After an order ships, we will send shipping confirmation and tracking information to the email address associated with the order if the selected carrier supports tracking.

Tracking information may take 24–72 hours to update after a parcel is received by the carrier.

If tracking does not update immediately, please allow time for the carrier’s systems to synchronize. If no update appears after a reasonable period, contact senstide@gmail.com.

Final-mile delivery in some countries may be completed by a local carrier, which may result in a new tracking number or tracking website.

6. Shipping Addresses

Customers are responsible for providing a complete, accurate, deliverable shipping address before submitting an order.

Please verify:

  • Recipient name;

  • Street and building number;

  • Apartment, unit, or floor;

  • City;

  • State, province, or region;

  • Postal code;

  • Country or territory;

  • Telephone number; and

  • Email address.

We may be unable to change an address after processing or shipment has begun.

To request an address change, contact senstide@gmail.com immediately. We cannot guarantee that a requested change will be completed.

Except where applicable law provides otherwise, we are not responsible for delay, return, or loss caused by:

  • An incorrect or incomplete address;

  • A missing apartment or unit number;

  • Failure to respond to a carrier;

  • A customer-requested forwarding address; or

  • An address change made directly with a carrier without our confirmation.

Where permitted by law, redelivery, return, or address-correction charges may apply when a parcel is returned because of an address problem.

7. P.O. Boxes and Special Addresses

Certain products, shipping methods, or carriers may be unable to deliver to:

  • P.O. boxes;

  • Military addresses;

  • Hotels;

  • Temporary accommodation;

  • Freight-forwarding warehouses;

  • Parcel lockers; or

  • Certain remote areas.

Availability is determined by checkout and the applicable carrier.

If you use a freight forwarder or parcel-forwarding service, loss, damage, opening, delay, or further transportation after delivery to that service may fall outside our responsibility, except where applicable law provides otherwise.

8. Duties, Taxes, and Customs Clearance

International orders may be subject to:

  • Import duty;

  • VAT;

  • Goods and services tax;

  • Consumption tax;

  • Customs-clearance fees;

  • Local administrative charges; or

  • Carrier disbursement fees.

Unless checkout expressly states that taxes and duties are included or paid by Senstide, the recipient may be responsible for these charges.

We do not control destination-country customs policies and cannot guarantee the amount that may be charged.

Customers are responsible for:

  • Confirming that the product may lawfully be imported;

  • Providing customs information;

  • Paying required charges;

  • Completing identity or import verification; and

  • Collecting or clearing the parcel within the required period.

A parcel may be delayed, returned, detained, or destroyed if the recipient refuses charges, fails to complete clearance, or does not provide required information.

Refunds in these situations will be handled according to the circumstances, our Refund Policy, and applicable law. Where legally permitted, actual shipping, return, customs, clearance, or disposal costs may be deducted.

9. Split Shipments

An order containing multiple products may be split into separate shipments because of inventory, warehouse location, or product-availability dates.

In that case:

  • Items may arrive in separate parcels;

  • Parcels may have different tracking numbers;

  • Parcels may arrive on different dates; and

  • Standard split shipments generally do not result in additional shipping charges.

Receiving only part of an order does not necessarily mean that the remaining items were canceled. Review the shipping confirmation or contact customer support.

10. Delays

Carrier delivery estimates may change because of customs, carrier operations, or other circumstances.

If an order is delayed:

  1. Check the tracking page;

  2. Confirm that the address and contact details are correct;

  3. Check whether the carrier left a delivery notice;

  4. Contact the local carrier; and

  5. Contact senstide@gmail.com if the issue remains unresolved.

We will provide reasonable assistance, but we cannot control the speed of customs authorities or independent carriers.

Material delays will be handled in accordance with applicable consumer-protection law.

11. Parcels Marked Delivered but Not Received

If tracking shows that a parcel was delivered but you cannot locate it:

  • Check the doorway, mailbox, reception desk, property office, and secure-delivery areas;

  • Ask household members, neighbors, or colleagues;

  • Review any carrier photograph or delivery note;

  • Contact the local carrier for GPS or signature information; and

  • Allow up to 48 hours, as certain parcels may be scanned as delivered early.

If the parcel remains missing, promptly email senstide@gmail.com with the order and tracking numbers.

We may require cooperation with a carrier investigation, loss declaration, identity verification, or another reasonable procedure.

The outcome will be determined from carrier records, order information, applicable law, and the circumstances.

12. Lost Parcels

Contact senstide@gmail.com if tracking has not updated for an extended period or the carrier confirms that a parcel has been lost.

We may need to wait for the carrier’s investigation period before confirming loss.

Once an in-transit loss is verified, we will, depending on inventory, customer preference, and applicable law:

  • Send a replacement; or

  • Refund eligible products.

A loss caused by an incorrect address, refused delivery, failure to collect, or an unauthorized address change may not qualify for free replacement or a full refund.

13. Shipping Damage

Inspect the shipment promptly after delivery.

If a product was damaged in transit, contact senstide@gmail.com as soon as possible and provide:

  • The order number;

  • Clear photographs of the damaged product;

  • Photographs of the outer packaging;

  • A photograph of the shipping label;

  • Video showing the problem where appropriate; and

  • A short description of the damage.

Retain the product, original packaging, packing materials, and shipping label until our review is complete.

Depending on the circumstances, we may provide:

  • A replacement;

  • Replacement components;

  • A refund; or

  • Another remedy permitted by law.

Discarding the product or packaging before confirmation may affect a carrier investigation.

14. Refused, Unclaimed, and Returned Parcels

A parcel may be returned because:

  • The recipient refuses delivery;

  • It is not collected;

  • Delivery attempts fail;

  • The address cannot be confirmed;

  • Customs charges are unpaid;

  • Clearance information is not provided;

  • Local law prohibits import; or

  • The carrier cannot contact the recipient.

After a returned parcel is received and inspected, it will be handled under our Refund Policy and applicable law.

Where permitted by law, a refund may be reduced by:

  • Actual outbound shipping;

  • Return shipping;

  • Duties and clearance charges;

  • Storage charges;

  • Address-correction charges; or

  • Repacking or disposal costs.

Even if the original order qualified for free shipping, the carrier’s actual shipping cost may be deducted where a customer-caused return permits such a deduction under applicable law.

15. Shipping Restrictions

We may refuse or cancel delivery to an address because of:

  • Local legal or regulatory restrictions;

  • Customs or import restrictions;

  • Sanctions or export controls;

  • Lack of carrier service;

  • Security risk;

  • Inability to verify the address;

  • A product prohibition at the destination; or

  • Another reasonable legal or operational reason.

If we cancel a paid order before shipment, we will refund it to the original payment method.

16. Title and Risk of Loss

Title and shipping risk transfer at the time required by applicable law.

If mandatory consumer law provides that the seller remains responsible until the consumer physically receives the goods, that law will control.

Nothing in this Policy limits a non-waivable consumer right.

17. Order Cancellations

To request cancellation, contact senstide@gmail.com as quickly as possible.

If an order has not entered processing or shipment, we will make reasonable efforts to cancel it, but cancellation cannot be guaranteed.

After a parcel has been transferred to a carrier, the order generally cannot be canceled. You may need to receive the product and request a return under our Refund Policy.

Separate cancellation rules may apply to pre-orders and Kickstarter-related purchases.

18. Changes to This Policy

We may update this Shipping Policy because of carrier services, supported destinations, legal requirements, or business operations.

The revised Policy will be posted on the website with an updated “Last Updated” date.

Orders will generally be governed by the shipping conditions displayed when the order was submitted, unless mandatory law requires otherwise.

19. Contact Us

For questions about delivery, tracking, or this Shipping Policy, contact:

Deep Touch LLC, doing business as Senstide
30 N Gould St Ste R
Sheridan, WY 82801
United States

Customer Support: senstide@gmail.com
Website: senstide.com

When contacting us, include:

  • Order number;

  • Email used for the order;

  • Recipient name;

  • Tracking number, if available; and

  • A short explanation of the issue.